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Cancellations & Refunds Policy
At Nut Nuss, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our return policy below
1. Order Cancellations
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Before Shipping:
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Orders can be canceled within 24 hours of placement if they have not yet been shipped.
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To request a cancellation, contact us at mdevifoods@gmail.com or call us at +91 7034644686
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If the cancellation is successful, you will receive a full refund.
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After Shipping:
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Once an order has been shipped, cancellations are no longer possible.
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2. Returns and Refunds
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Eligibility for Returns:
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Products can be returned within 7 Days of delivery if they are unopened, unused, and in their original packaging.
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Perishable items (e.g., nuts and snacks) that have been opened are not eligible for returns unless they are defective or damaged.
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Return Process:
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To initiate a return, please contact us at mdevifoods@gmail.com with your order details and reason for return.
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Once approved, you will receive instructions on how to return the item.
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Customers are responsible for return shipping costs unless the product received was defective or incorrect.
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3. Refund Process
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Refunds will be processed within 7 business days after the returned item is received and inspected.
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Refunds will be issued to the original payment method.
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Shipping fees are non-refundable, except in cases of defective or incorrect items.
4. Damaged or Defective Products
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Returns are accepted for gift boxes that are damaged or defective upon arrival.
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Incorrect Product: If you receive an item different from what you ordered, we will gladly replace it.
5. Non-Refundable Items
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Opened or partially consumed gift boxes.
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Products that have been tampered with or show signs of misuse.
6. Contact Us
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For cancellations, returns, or refunds, please reach out to us:
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Email: mdevifoods@gmail.com
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Phone: +91 7034644686